Terms and Conditions
With us your personal information is completely secure. We do not give any of your personal details to any third party for any reason except for PayPal who process Credit/Debit Card payments for us.
We do not hold credit card details; the final stage of the payment process takes you to the PayPal site to make a secure order using credit / debit card payment or PayPal account. PayPal specific answers can be found at https://www.paypal.com/help
Order Cancellation Policy
All orders placed online are automatically processed on our secure merchant processor and sent for shipment within 14 days.
• If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
• If you cancel your order AFTER it has been shipped, please follow our returns policy below. The cancellation will have to be treated as a Return with all applicable fees. Once the product seal has been broken, DVD box sets cannot be returned unless there is a fault in which case we will send a free replacement copy.
Lesson observation DVDs can be returned within 30 days of purchase provided that the box has not been opened and the seal has not been broken. A 10% cancellation fee will be deducted from your refund. Please fill out our returns form or call us on +44 (0)1223 393757.
If you experience any problems with a classroom observation DVD we will replace it free of charge provided there is no visible damage to the product.